All orders are accepted subject to the following Terms & Conditions and subject to availability. Sid & Olive reserves the right to change these Terms & Conditions at any time.

 

 

Item Hire

 

• Self-collection is free of charge, with no minimum spend, and should be pre-arranged with Jo & Lou.

 

• Personal Delivery can be arranged for orders over £50, to locations within 300 miles. Delivery fees will apply. If you see any damages to your items on arrival, you must notify us straight away and provide us with photos. Set up is FREE!

 

• Courier Delivery can be arranged for orders over £50, to locations over 300 miles away. This service is only available on items marked with the van logo due to size and weight restrictions. The standard courier price is £85 return, however if more than one box is required then costs will be higher. 

 

• If you choose the courier option you agree to take responsibility for being available to accept the delivery on the specified date, and you also agree to have the items packaged up (in the same way as they were delivered) and ready to be collected again on the date specified, or to drop the items off at your local Drop Off Point as agreed. All returns labels provided in the boxes must be attached to the boxes for collection, if this is not done and items get lost the customer is held responsible. We will not be held responsible if the courier is unable to make the delivery or collection, and you may be liable to pay an additional courier charge if a re-collection needs to be arranged.

 

• Please note that couriers have restrictions with relation to size, weight and materials that they can carry - for this reason not all of our items are available for courier delivery, even at a supplement. Due to UK health and safety regulations couriers cannot carry glass.

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• It is the customers responsibility to provide a full venue address and postcode. If we (Sid and Olive) do not have a full address, we will be unable to delivery any items hired from us until a full address is provided.

 

 

• All courier parcels will be delivered a few days before your date, if there are any problems with your delivery please notify us and we will get this rectified as best we can before your date. If this is not done then we cannot be held responsible if the items aren't delivered on time. A delivery and collection address must be provided at least a week before your date, we cannot be held responsible for deliveries not arriving on time for your event if an address isn't provided at least a week before.

 

• Our products are subject to specific safety warnings. WARNING:  Our items are not toys.  Children should always be supervised by an adult. Not suitable for children under 36 months.  Sharp Points. Physicall Injury. Glass. Heavy Elements. Choking Hazard.

 

 

 

Venue Dressing

 

• The venue dressing service cost includes an initial email consultation, a pre-event venue visit and the dressing of the venue itself on either the morning of or the night before the wedding or event. It also includes disassembly and collection on the morning following the wedding or event if required.

 

• The venue dressing service can be in addition to our item hire, or as a stand-alone service where we use your own accessories to dress the venue.

 

• Prices begin at £300, and vary depending on the size and scale of the task.

 

• We will travel up to 100 miles from our base at CH45 to dress venues.

 

• It is your responsibility to find out if your venue has any specific requirements for suppliers, and to pass this information on to us before making your booking. We cannot accept responsibility for cancellation of a job due to this information not being provided. For information all of our lights are PAT tested to current UK standards, and we hold Public Liability insurance up to the value of £1,000,000.

 

• Travel to and from the venue can be arranged to locations within 100 miles. Delivery fees will apply.

 

 

Venue Design

 

• The venue design service includes unlimited e-mail advice, an initial face-to-face consultation, a pre-event venue visit and the dressing of the venue itself on either the morning of or the night before the wedding or event. It also includes disassembly and collection on the morning following the wedding or event.

 

• Prices begin at £700, which covers the consultation, design and dressing fee; and from then on will vary depending on the amout of items you choose to hire.

 

• Travel to and from the venue within 15 miles of our base is included in the service charge, however a charge of 65p per mile beyond this will be made for weddings and events further afield. For example, for an event in Manchester (50 miles from our base) the first 5 miles would be free, then the remaining 160 miles (return drop-off and pick-up) would cost £104.​ Parking charges may apply.

 

 

Booking Fee & Cancellation

 

• To secure a booking, a none refundable fee of 25% of the total hire price must be paid at the time of booking. The remaining balance must be paid at any point before 30 days prior to the hire date. When booking is made within 30 days of the hire date, the full hire price must be paid.​

 

• We accept payment via cheque, cash, Visa, Mastercard, American Express and Paypal.

 

• Should you wish to cancel your order, you may do so in writing at any time. If cancellation is made then you will lose the amount paid up to that point - therefore if you choose to cancel within 30 days of your event, then the full amount will be payable. However if you choose to cancel earlier than 30 days before your event, you will only forfeit the 25% booking fee, and will not be required to pay the remaining 75%.

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• It is the customers responsibility to provide a full venue address and postcode. If we (Sid and Olive) do not have a full address, we will be unable to delivery any items hired from us until a full address is provided.

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• When booking with us and paying the 25% deposit you are agreeing to our terms and conditions

 

 

 

Loss or Damage of Goods

 

• Although all items remain the property of Sid & Olive, whilst in posession of our items you are wholly responsible for them. Our items should not be left outdoors or displayed outside in bad weather, if our items get wet or damaged in any way then replacement costs will apply.

 

• Please be aware that as many of our items are rustic, they may have some flaws and imperfections such as rust damage.

 

• You are liable to cover the replacement costs of any items lost or damaged during your hire period.  Your hire cost will include a deposit depending on the value of the items hired. On safe return of all items in a good condition this deposit will be refunded to you via bank transfer. Any replacement costs incurred will be deducted from this deposit.

 

• Whilst in possession of our items and packages you must make every effort to ensure that your guests respect our property, and also adhere to the general health and safety guidance to ensure that everyone can enjoy our items and packages safely. Please ensure (and advise your venue staff) that all items are brought indoors during rainy weather - any items damaged by wet weather will be charged for.

 

• It is your responsibility to ensure that all items are available for collection at the agreed time, and to communicate this information to the venue staff where appropriate. In cases where items are not ready for collection, or where items are missing and later found, it will be your responsibility to return the items to us, or to cover the additional travel costs incurred by us if we need to make additional journeys to retrieve them.